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How it Works

About ALLDOCK

We believe there are more important things in life than searching for a free socket or a charging cable, or the irritation with an unattractive mess of cables.

Smartphones, tablets and other portable electronics have become ubiquitous in today’s world. It is no longer just the ‘tech lovers’ who are faced with the constant need of recharging their gadgets. In a regular household of two parents and two children, one is likely find at least four smartphones that need recharging – on a daily basis.

Dittrich Design decided to address this need, not by creating another gadget, but rather by creating furniture. This is where the ALLDOCK comes in.

ALLDOCK was conceptualized in 2012 as an element of interior design. The goal was to reduce cable clutter in an elegant, gimmick-free manner. Today we can proudly assert that the ALLDOCK’s design allows it to look as great in your living room, as it does on a conference table or in a hotel.

Gadgets tend to demand our attention and occupy our cognitive resources. Well-designed furniture, on the other hand, makes us feel comfortable with our surroundings, allowing us to focus on what really matters. We created the ALLDOCK so that the concern of, “How do I recharge my electronics?” occupies our customers’ minds no more than the question of how to settle into their favourite armchair.

The first model of the ALLDOCK was released in the end of 2013, with the help of the Kickstarter community. In Australia, over the last 3 years 30,000 happy customers have chosen to furnish their home with an ALLDOCK.

The Key Features of the ALLDOCK

  1. Avoid Cable Chaos
  2. All-Round Compatibility
  3. Maximum Charging Speed
  4. Timeless Design
  5. Premium Materials
  6. Flexibility to match any décor

FAQ's

I am having problems wireless charging with the iPhone 12?

Although Apple have claimed full compatibility to Qi charging specification, since the launch of iPhone 12, there has been a growing number of issues raised with its wireless charging function on existing in market products, like Luxetech & Alldock.

It is rumoured that the new magsafe function maybe disrupting the conduction Qi charging. 

Although to date there has not been an update from Apple on iOS "tweets" to rectify, but we found a quick restart of the iPhone 12 as a quick work around.

We are working hard to have a solution to integrate the MagSafe function into our chargers in early 2021.

The below link also will provide some updated news 

Latest Updates

Do you have mounts for other watch types?

Generally it has been difficult for us to design and produce custom mounts for many watch manufacturers due to the high frequency of change in their cable design. 

We can guarantee it is always possible to connect your particular watch cable into our USB ports for charging but you may need to be creative as to how you place the watch on the ALLDOCK. Below is an illustration of the Samsung Gear.

 

 

 

Why can't I achieve reliant wireless charging with my LuxeTech Wireless Fast Charging Pad?

Please click through to following link to user instructions.

Please click through to list of compatible Wireless Devices.

Please click through to adjust your iPhone battery management. 

Please be conscious, that although this product is built to carry/comply to fast charging specification (Samsung - Qualcomm or Apple 10W), its performance is subject to the primary power source (ie. Wall Charger). If a standard 5W wall charger is employed then fast charging will not activate. 

Do you have a Mount for Apple AIRPOD PROS?

As there is a strong trend towards wireless charging of accessories, including the Apple AirPod Pro's, we have decided not to launch a specific mount.

If you still wish to mount your AirPod Pro's in your ALLDOCK it is still possible. Placed "head first" the casing still fits perfectly into the existing Airpod Mounts.

What is Alldock-IQ™?

Get ready for ALLDOCK's efficient charging technology. With Alldock-IQ™ you are on the cutting edge of charging technology.

ALLDOCK is not only lightning fast, but is also compatible with fast download standards from Qualcomm, Apple, Samsung and many more. You can load your phones, tablets, laptops, and other devices at super fast speed and also protect them very well.

In every ALLDOCK a charger is working with our universal high-speed charging technology. Alldock-IQ™ connects different technologies in a smart way

Alldock-Protect™   

The ALLDOCK Charger is available with a 4-port and a 6-port USB-hub. Both Charger models have built-in over-voltage protection, overheat protection and an integrated power supply circuit.

Quick Charge™    

With Qualcomm® Quick Charge technology, you can charge your devices faster than traditional charging methods. It is one of the most commonly used fast-charging techniques.

Wireless Charging  

Qi is the international standard for wireless charging and is integrated within most smartphones. Qi chargers are rigorously tested to ensure safety, interoperability and energy efficiency.

Why does my Apple iPhone only charge to 80%?

In iOS 13, by default, your iPhone will enable "Optimized Battery Charging." The new option will automatically stop your iPhone from charging when it hits 80 percent. At that point, the iPhone will act as if it at 100 percent, doing its best to conserve the percentage. Based on your habits, usage, and the alarm settings, right before you would typically start using your phone, it will begin charging again, this time letting the phone get to a full 100 percent.


The setting is excellent for the preservation of your battery. Instead of Apple's previous method of underclocking the CPU, you'll experience no decrease in performance. You can continue charging your iPhone overnight, and your battery will be less stressed out since it will only start charging to above 80 percent once it thinks you're about to use your iPhone. It uses machine learning to figure out your routines and habits, as well as alarm data and other scheduled settings.

It Can Be Entirely or Temporarily Turned Off?

The problem is, you might not want your iPhone to do what's described above. Depending on how hectic your schedule is, your iPhone could take some time to figure out when you routinely use your device, which means you'll likely wake up with your iPhone closer to 80 percent instead of 100 percent. To fix this, you will need to turn this feature off.

To speed your next charge up for more power faster, open Settings, select "Battery," choose "Battery Health," then select the toggle next to "Optimized Battery Charging."

 

    

A pop-up will appear with three options. Select "Cancel" if you've changed your mind. Otherwise, you can use "Turn Off" to disable it entirely or "Turn Off Until Tomorrow" if you just want to fast charge during the night only once.

 

Why can't I find a wireless connection on my ALLDOCK Wireless Powerbank?

As a first step please refer to basic instructions @  INSTRUCTIONS

Please also consider the below charging dynamics.

1. Is your device Wireless Compatible? Almost all Phones and selected wearables manufactured in the last 2-3 years have wireless charge function. This includes iPhone 8 or Samsung 6 and above. For more information please refer COMPATIBLE WIRELESS PHONES

2. To activate Wireless Charging press the side button once. The bottom edge light will illuminate purple/pink. If the button is pressed twice the wireless function is turned off (bottom edge light illuminates blue and only USB Port power output). 

3. This product has been designed to be installed and used in ALLDOCK charging station. As a result, the induction charging coils are positioned higher on the pad. If using this product outside of ALLDOCK you must ensure the phone is placed slightly higher on the powerbank (As illustrated below). This will ensure the best connection.

 

 

Why can't I find Wireless Charge Connection on my ALLDOCK Wireless Family?

WIRELESS FAMILY DUAL CHARGER

There are many variables involved, so we must narrow down the cause. Please follow the following steps.

1. Is your device Wireless Compatible? Almost all Phones and selected wearables manufactured in the last 2-3 years have wireless charge function. This includes iPhone 8 or Samsung 6 and above. For more information please refer COMPATIBLE WIRELESS PHONES 

2. Check you do not have a case which obstructs the wireless conduction flow. This includes magnetics / metal or excessive thickness (5mm+)

3.Confirm that the Charger HUB is operating sufficiently? Is the blue power light illuminated? Can you charge a device via each of the ports with direct cable connection?

4. We possibly have an issue with devices position on the ALLDOCK when seeking connection. We recommend you experiment the position of your device on the front deck. Ensure the device runs parallel with deck and the middle of device (coil position) stays 100% on the deck surface.

In the duel wireless format, each end of the wireless surface is independent, and positioning needs to be individually sort.

      

As the Alldock Deck is a large surface area, what is important is the phone is positioned directly across the internal wireless coils. Although there is often variability of internal coils position by Phone Type, we do recommend you start with the phone bottom edge parallel with each end of the dock. (As illustrated above)  The sweet spot is Approx 7cm inside from each left and right edge. The coils do not cover the entire deck so positioning is imperative. Note for Large PLUS size phones it is likely the top or bottom side will hang over the deck edge.

 After a number of times creating successful connection we are certain you will build confidence in the ideal position. We also recommend you wait approx 5 seconds when charge is initiated to ensure a secure induction charge continues.

Why can't I find Wireless Charge Connection on my ALLDOCK Wireless?

SINGLE WIRELESS

There are many variables involved, so we must narrow down the cause. Please follow the following steps.

1. Is your device Wireless Compatible? Almost all Phones and selected wearables manufactured in the last 2-3 years have wireless charge function. This includes iPhone 8 or Samsung 6 and above. For more information please refer COMPATIBLE WIRELESS PHONES 

2. Check you do not have a case which obstructs the wireless conduction flow. This includes magnetics / metal or excessive thickness (5mm+)

3.Confirm that the Charger HUB is operating sufficiently? Is the blue power light illuminated? Can you charge a device via each of the ports with direct cable connection?

4. If this is all OK, we need to check the wireless pad performance. The pad can be removed from the top tray. Test the pad directly onto a wireless device. Remember to slide the device slowly towards the top of the pad while searching for induction.  Our charging coils are slightly higher offset in the naked wireless pad for optimal performance in our docks. (Illistrated Below)

5.If you are successful in achieving connection, we possibly have an issue with devices position on the ALLDOCK when seeking connection. We recommend you experiment the position of your device on the front deck. Ensure the device runs parallel with deck and stays 100% on the deck surface. In the single wireless format, you will find generally and positioning is central on the centre of the deck.

 As the Alldock Deck is a large surface area, what is important is the phone is positioned directly across the internal wireless coils. The coils do not cover the entire deck so positioning is imperative. (but not a difficult process)

 After a number of times creating successful connection we are certain you will build confidence in the ideal position. We also recommend you wait approx 5 seconds when charge is initiated to ensure a secure induction charge continues.

How do I assemble my ALLDOCK?

How do I install my Apple AirPod Mount?

BLACK or WHITE Apple AirPod Mounts

 BAMBOO or WALNUT Apple AirPod Mounts

 

How do I install my fitbit mount?

 

What does it look like inside the ALLDOCK?

If you take the top off the ALLDOCK and look inside you will see a USB Charger Block bolted into the base. A 4 port Charger in the medium ALLDOCK and 6 ports in the large ALLDOCK

 

Medium 4 Port ALLDOCK                                                Large 6 Port ALLDOCK

 Your ALLDOCK will not come with device cables, you can simply install your own cables or select additional solutions from our range. CABLES or One Hand Docking 

 

 

 

Will my device cases fit in the ALLDOCK?

This is often a very difficult question to answer. Generally, device cases come in many different shapes and sizes. Our unique and patented design means we have to keep a consistent rail width to allow your devices to stand. 

The front rails on all ALLDOCKS are 13.5mm wide. This width will cater for most smart cases. The back rail of our ALLDOCKs have a 18mm back rail to cater for thicker cases.

 

 

IMPORTANT NOTE : If you are using cases on your devices, recommend you utilise our Rubber Inlays which when installed as illustrated below will raise the cable head in the adaptor to compensate for case thickness. Inlays are included in all One Hand Docking Packs. 

What is the charging ability of the ALLDOCK?

Our USB power HUBS produce 2400mAh to 3000mAh from each USB port. Ensuring a high work load, charging up to 6 devices at full throttle simultaneously.
The intelligent charging converter technology provided by the IC chip can identify the connected device model, automatically matching the best current to achieve the best charging effect.
Thanks to a component upgrade, ALLDOCK has become more energy efficient, without any compromises in its charging speed.

The speed of Charge is also excellent. Check out the test we conducted against a standard Apple Charger.

Why doesn't the ALLDOCK come with Charging Cables?

As I hope you will understand, because of the amazing flexibility to charge all types of devices, it is impossible for us to include cables to suite everybody's charging needs.

We encourage our customers to either simply gather all the cable clutter around the house and install into your new ALLDOCK or view across our cable options and add new cables to your ALLDOCK purchase. 

What charging cable system should I purchase?

So you have decided that you want to add new cables to your ALLDOCK.

You have a number of options;

1. What type of devices to I want to charge in the ALLDOCK? 

If your answer is APPLE then you will require MFi Certified Apple Cables. If you have Android devices then you will require Micro Cables. C-Type Cables are also available, which are now used for many Android devices. 

2. Single Cables V's One Hand Docking Adapter Cables?

 

SINGLE CABLE SOLUTIONS

Our Single cables are a perfect option to have more flexibility in the charging position of the device in the ALLDOCK.

You can also install your own cables, but ensure they are certified and in excellent condition to carry the Alldock high charge current.

 

ONE HAND DOCKING CLICK CABLE SYSTEM

Our one hand docking is a unique system of cable management. The adapter allows you to secure your cable within your ALLDOCK and thus allows you to dock your device to its cable with one hand.

 

 

IMPORTANT NOTE : If you are using cases on your devices, recommend you utilise our Rubber Inlays which when installed as illustrated above will raise the cable head in the adaptor to compensate for case thickness. Inlays are included in all One Hand Docking Packs. 

 

How does Wireless Charging Work?

You’ve probably heard something about wireless charging already. More and more devices have come out which support this technology and allow you to charge your phone without cables. You will probably also have heard terms such as Qi, induction and wireless coils. This article will explain what Wireless Charging exactly is. 

Explaining often heard terms

Let’s start by shortly explaining some terms to take away the confusion about wireless charging, or induction charging. 

Induction Charging – This is the physical principle upon which wireless charging is based. When someone speaks about wireless charging, they are automatically also speaking about induction charging.

Qi Charging – This is a standard for wireless (or induction) charging which has been developed by a consortium of large companies, universities and other parties, including almost all major phone companies such as Samsung, LG and many others (https://www.wirelesspowerconsortium.com/member-list/). It has become the dominant standard for wireless, or inductive, charging, which almost all devices these days use.

Wireless Coil or Patch – The working of inductive charging depends on two wired coils (how this works will be explained below) which transfer power to each other. Both the charging device (E.g. power bank) and the charged device (E.g. phone) must have such a coil to allow wireless charging.

How does wireless charging work

Without delving into the exact physical explanations: when electricity ‘travels’ through a copper wire, it provides an electromagnetic field. The inductive coil used for wireless charging has a special placement of copper wires to create a specific magnetic field. The magnetic field which is created by the sending coil (E.g. charging station) interacts with the receiving coil. In turn this magnetic field is turned into power by the receiving coil and then transferred to the device (E.g. mobile phone).

In other words: Electricity – sender coil – magnetic field – receiving coil – electricity.

Is wireless charging safe?

In short: Yes wireless charging is safe

The idea of wireless charging sounds rather dangerous, as you may think of electrical current running through one place to the other, or potential of harmful radiation. In truth it is however harmless. First of all, as you have read above, the power is transferred through the use of magnetic fields. There is in fact no electricity flying through the air, but magnetic fields, which exists around us everywhere already also.

Secondly, the objection of radiation is slightly more meaningful, but also does not apply. The technology of wireless charging has been used in electric toothbrushes for decades, without any indication that it could be harmful. The devices are also not omitting anything unless both coils reach each other and even then any radiation is insignificantly little due to the close proximity of the devices. In addition to this, the consortium behind Qi has further shielded both the sending and receiving coil, minimalizing any form of radiation.

 

 

 

    Why Your iPhone or iPad Is Saying “This Cable or Accessory Is Not Certified”

    Apple’s iPhones and iPads use its own Lightning connector for charging and data transmission. You can purchase third-party cables and accessories, but they must be certified. (MFi) If a cable or accessory wasn’t certified by Apple, you’ll see a warning message when you connect it. 

    It must be understood that this message is generated from the cable itself and has nothing to do with the operation of the ALLDOCK charging HUB. Note also all cables for purchase on the ALLDOCK website are certified and of a high quality to carry the 2.4A of charging power.

    Apple offers an “MFi Certification Program.” “MFi” stands for “Made for iPhone,” “Made for iPad,” and “Made for iPod.” Third-party accessories and cables that advertise they’re “MFi certified” have gone through Apple’s certification process to ensure they’re compatible with Apple’s hardware and well-made.

    iPhones and iPads started enforcing this restriction when iOS 7 was introduced. There’s actually a little authentication chip inside Lightning cables and other accessories. This authentication chip communicates with your iPhone or iPad, which is how your device knows whether you’re using an Apple-approved cable or accessory, or one the manufacturer didn’t put through Apple’s certification program.

    Uncertified cables could damage your iPhone or iPad, or the cable itself might easily fall apart. The Lightning connector might fall off, get very hot, or not fit your device properly. You might be unable to sync or charge your iPhone or iPad with the cable, too. That’s why the message warns “This cable or accessory is not certified and may not work reliably with this iPhone (or iPad)”.

    Due to the reduced construction quality of Uncertified cables ( ie reduced sheath insulation) there is also an increased risk of Arc ignition of crossed/damaged wires. Ignition will often originate at cable head. (FYI below) 

    Please consider with care your cable condition when installing into your ALLDOCK.

     

    Why does the cable head pull from the one hand docking adaptor when removing my device?

    To avoid cable head pulling out of your adaptor when removing your device from the dock, ensure the cable is laid and secured within the adapter base channel. See below.

    How do I install the One Hand Click Adapter and Cable System?

     

    INSTALLATION INSTRUCTIONS

     

    CABLE HEAD ADJUSTMENT FOR CASES

    As illustrated in product instructions, it is possible to utilise supplied Rubber Inlay Set to adjust set height of cable head in adapter and compensate for thicker case bases.

    How many Apple watch mounts fit into the ALLDOCK?

    For those ALLDOCK owners with a love for smart watches we recommend a maximum of 2 mounts in Medium size ALLDOCK  & 3 mounts in the Large size ALLDOCK

     

    What do the experts say about the AMBER Apple Watch Charger?

    How do I install my Watch Mount?

     2018 NEW DESIGN APPLE WATCH MOUNTS

    ABS WHITE & BLACK

    BAMBOO or WALNUT 

     

    How many docking rails and charging ports are in the Medium ALLDOCK?

    The Medium size ALLDOCK includes 4 rails with 4 USB charging ports.
    Please note that iPad Pros do not fit in this size.

    How many docking rails and charging ports are in the Large ALLDOCK?

    The Large size ALLDOCK includes 5 rails with 6 USB charging ports.

    What are the differences between ALLDOCK & D Dock?

    Deciding between a ALLDOCK or D Dock?

    Both are quality charging solutions but have slightly different attributes. Please refer to the below table for key differences.

    FEATURE ALLDOCK D DOCK
    Surface Material Matte ABS Plastic Gloss Plastic
    Vary Colours Classic Black & White Pink / Mint
    Number of Rails 4 & 5 3
    Charging Ports 4 & 6 4
    Total Power Output Medium - 9.6A 5.4A
    Device Charging Simultaneously  4 iPads 2 ipads + 1 phone
    Apple Watch Support Watch Mount Charger Spot
    One Hand Docking System YES NO

    Where can I find Warranty information?

    What are the electrical specifications?

    AllDock is certified for Australasian Power Requirements

    Medium Size

    Input: AC 110V-240V 50-60Hz1.5A
    Single output: DC Max 5V/2.4A
    Total output: DC Max 5V/9.6A

    Large Size

    Input: AC 110V-240V 50-60Hz1.5A S
    Single output: DC Max 5V/2.4A
    Total output: DC Max 5V/14.4A